Call center professional with over five years of experience across sales, technical support, and customer service, including quality assurance roles. Dedicated, professional, and skilled in delivering excellent service.
Provided support and solutions to customer inquiries, ensuring satisfaction and loyalty.
Assessed call quality standards and contributed to process improvements as a QA specialist.
Assisted customers with technical inquiries and troubleshooting procedures.
Demonstrated professional verbal communication and active listening in a call center environment.
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