Nasir - Customer Support Specialist with diverse experience in client engagement and technical assistance

Expertise in resolving customer issues via email, chat, and phone, ensuring high satisfaction and retention.

Proficient in troubleshooting and resolving technical issues related to courses and digital platforms.

Skilled in managing customer data efficiently using CRM tools and accurate data entry practices.

Basic knowledge of HTML, CSS, JavaScript, and SQL to support technical troubleshooting and data management.

Resolved customer queries and issues via email, chat, and phone, ensuring timely and effective solutions.. Managed order tracking, cancellations, and returns, communicating proactively with customers.. Collected and escalated customer feedback on products and services to improve CX.. Handled support tickets efficiently, meeting SLAs and reducing resolution time.. Worked with operations, logistics, and product teams to resolve complex issues.. Focused on retaining customers through personalized support and issue resolution.. Contributed to improving support processes and FAQs based on customer interactions.

Provided timely assistance to learners via email, chat, and phone on course-related queries and technical issues.. Resolved learner concerns on course content, assessments, and certifications efficiently.. Gathered feedback from learners to improve course content and delivery.. Managed learner records and support tickets in the CRM system.. Worked with course instructors and content teams to address learner issues and improve course quality.. Contributed to improving support processes and FAQs based on learner interactions.. Ensured high CSAT scores by delivering empathetic and effective support.