Seasoned professional with over 10 years managing entertainment programs, team leadership, and guest experiences at luxury resorts. Skilled in event coordination, brand rebranding, and children's activities, delivering engaging leisure experiences.
Designed and coordinated entertainment programs, themed events, and shows, ensuring seamless execution.
Managed budgets and resources for multiple entertainment projects, maintaining KPIs like GSS and NPS.
Led operational teams for entertainment and children's programs, fostering collaboration and efficiency.
Created diverse entertainment experiences tailored for different hotel segments and guest needs.
Paradisus Grand Cana – Meliá Hotels
Management and leadership of the entertainment program, daytime, evening, children's, and wellness activities., Coordination of themed events and featured shows., Responsible for the rebranding of Paradisus Grand Cana., Management of budget, materials, and KPIs (GSS, NPS)., Leading...
Falcons By Melia – Meliá Hotels
Responsible for the rebranding of Falcons by Meliá., Creating different experiences for each segment., Coordinating themed events and featured shows., Managing budget, materials, and KPIs (GSS, NPS).
Circle, The Grand Reserve by Meliá – Meliá Hotels
Hotel opening and entertainment program design., Creation of different experiences for each segment., Responsible for pre- and post-pandemic closing and opening., Coordination of themed events and featured shows., Management of budget, materials, and KPIs (GSS, NPS).
Paradisus Palma Real & Paradisus Punta Can – Meliá Hotels
Tourism and Hotel Management
Certified in Leadership and Team Management
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Supervised children's areas and developed engaging workshops and activities for youth guests.
Supervision of both resorts the children's area., Coordination of recreational and educational experiences., Management and leadership of the children's and teens programs.
The Reserve at Paradisus Palma Real – Meliá Hotels
Development of children's workshops and activities., Collaboration with family activities and themed celebrations.
