Experienced customer service representative with a proven ability to handle inquiries, resolve disputes, and adapt to dynamic work environments in the banking industry. Skilled in communication, problem-solving, and technical documentation.
Delivered clear and professional communication while handling customer inquiries through multiple channels.
Resolved customer issues efficiently, ensuring high-quality service delivery under pressure.
Successfully switched between departments and communication modes based on operational needs.
Utilized Microsoft Office Suite for documentation and communication support tasks.
Concentrix (Encore)
Provided support for a foreign bank in both Disputes and Collections departments., Handled customer inquiries through both chat and phone, ensuring clear communication and efficient problem-solving., Demonstrated adaptability by switching between departments and communication channels based on...
High School Diploma
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