Nathaly - Project Manager with 8 years of expertise in infrastructure development

Oversaw project lifecycles, resource allocation, and stakeholder communication.

Facilitated collaboration among clients, contractors, and internal teams.

Prepared project budgets and monitored expenditures to stay within financial plans.

Assessed potential project risks and implemented mitigation strategies.

Process and manage tickets for the different products assigned, Manage emails, Promptly respond to clients contacting with inquiries.

Interact with customers through chats and help with their requests, Ask what issues they present regarding their flight reservations, Find a possible solution, Leave documentation of cases daily.

Receive calls, Provide customer service, Execute pertinent actions to accomplish work activities.