Natiushka - Project Manager with 5+ years of experience in construction and infrastructure

Planning, executing, and closing projects within scope, time, and budget constraints.

Managing communication and expectations among clients, vendors, and team members.

Monitoring and controlling project costs to stay within financial plans.

Identifying and mitigating potential risks throughout project lifecycle.

Organizing resources, timelines, and workflows for infrastructure projects.

Assisting agent with billing related issues, such as problems with days services not given, credit for the renewal plan, and upgrades., Placing orders for client upgrades and new orders., Providing customer services regarding new phones, models, new billing cycle, and notifying regarding new network issues.

Helping clients with sales orders and upselling, placing orders for electronics., Tracing orders and verifying with the Carrier the location of each item., Verifying availability of the order in store or online.

Providing knowledge and experience to trainees regarding the line of business., Maintaining the new hires' focus on what they learned during training., Answering questions related to the product and system to the trainees.

Training agents to provide them with the knowledge required to give correct information and manage systems appropriately., Ensuring user and profile creation is correct., Scheduling agents for calls and creating meetings for inductions for new hires.

Reviewing Third Party and Standard order discrepancies., Analyzing data to be fulfilled from different DC., Working with urgency and Government Orders.