Nhlanhla - Customer Service & Merchandising Specialist with 6+ years experience

Provided support through call handling, communication, and complaint resolution across various roles.

Maintained accurate records, compiled reports, and supported documentation processes.

Executed stock control, product placement, and shelf visibility tasks in retail settings.

Provided reception services, maintained files, and assisted with office and community outreach activities.

Produced baked goods, managed inventory, and delivered front-of-house service in hospitality.

Executed in-store merchandising according to company standards, Ensured accurate product placement, pricing, and shelf visibility, Monitored stock levels and reported shortages or damages, Compiled accurate daily and weekly store reports, Coordinated with store teams to ensure smooth operations

Provided reception and administrative support, Maintained visitor registers, client files, and documentation, Assisted with food parcel distribution and reporting, Conducted community outreach and home visits, Supported daily office coordination and data recording

Handled high-volume inbound and outbound customer queries, Resolved complaints professionally while meeting service-level targets, Updated and maintained accurate customer records, Communicated effectively across phone, email, and digital platforms, Maintained customer satisfaction and brand...

Produced and sold baked goods to local customers, Managed inventory, pricing, and cash transactions, Maintained consistent quality and customer service standards, Performed basic marketing and order management

Managed daily operations, sales, and cash balancing, Supervised and trained staff members, Controlled stock levels and minimized losses, Improved customer service and engagement

Delivered front-of-house customer service, Assisted with order processing and daily operations, Maintained cleanliness and service standards, Supported team members during busy service periods