Nicolas - Project Engineer with 5+ years in Geospatial and Customer Service domains

Applied planning, scheduling, and performance metrics to ensure project deliverables.

Utilized ArcGIS, QGIS, and geoserver for data analysis and map production in various projects.

Provided technical and product support across different industries, including health, travel, and tech markets.

Handled database administration, geographic data transformation, and report generation.

Resolved technical issues in surveillance, smart home, and video monitoring systems, ensuring customer satisfaction.

Formulation of plans, strategies, and/or budgets by establishing schedules, delivery dates, and performance metrics., Management of documentation related to processes to be carried out., Coordination and management of cartographic projects with clients., Preparation of performance, results, and projection reports., Personnel management (4 teams - 30 people).

Provided customer support to U.S.-based clients in the used vehicle market., Requested information and documents from clients to complete processes., Submitted tickets to American colleagues to facilitate progress., Followed up with clients on process status through outbound calls.

Provided customer assistance to global clients in the online marketing business., Performed in-depth account and profile settings for each client to identify issues and troubleshooting steps., Administered marketing software.

Provided customer support to global clients in the travel business with guidance, troubleshooting, assistance, resolutions, etc., Requested information and documents from clients to complete processes., Submitted tickets to American colleagues to facilitate progress., Promoted to tier 2 and tier 3 due to exceptional performance metrics.

Provided tech support to U.S.-based clients in the video surveillance market., Provided step by step solutions to customers and professionals.

Provided customer support to U.S.-based clients for health food products., Promoted to Tier 2 due to exceptional performance metrics, assisting customers with product-related business inquiries.

Analysis of legal, cadastral, topographic, cartographic, and real estate data of properties on a national scale to generate geographic and office automation products useful for road and valuation projects, along with the relevant fieldwork to ensure data quality.

Collection, management, manipulation, and transformation of geographic information., Database Administration., Data Analysis.

Provided technical support assistance to U.S.-based clients for smart home products., Promoted to floor support due to exceptional performance metrics., Transferred to the retentions line, assisting customers with special offers and deals.