Nicole - Asistente Administrativa y Analista de Datos con experiencia en gestión operativa y comercial

Experiencia en control de documentación, gestión de agendas y atención al cliente en diversos entornos.

Capacitada en Google Data Analytics, SQL, Tableau y Excel para limpieza, análisis y visualización de datos.

Hábil en coordinar atención en persona y virtual, garantizando satisfacción y transparencia en la atención.

Experiencia en asesoramiento personalizado, negociación y seguimiento de cartera de clientes.

Control y auditoría de caja, facturación y conciliaciones para garantizar la precisión financiera.

Responsible for operational control, documentation management, and customer service at the center.. Led comprehensive monitoring of clients and internal databases, ensuring data quality and consistency.. Designed and implemented improvements in administrative workflows to optimize daily performance.

Agile coordination of complex schedules and in-person and virtual public service.. Control, daily reconciliation, and cash audit, ensuring total transparency of financial records.

Execution of general administrative tasks, reception, invoicing, and cash reconciliation.. Commercial management and strategic monitoring of the client portfolio, achieving an increase in retention and loyalty.

Personalized advice, negotiation of pledge contracts, and closing of commercial operations.. Mass loading, updating, and validation of critical client and contract data in the corporate CRM system under strict precision standards.

Front-desk management, call filtering, administrative stock control, agenda management, and petty cash.

Integral business management: physical and digital stock control and audit, invoicing, cash reconciliations, and customer service.. Early development of key competencies in self-management, complex problem-solving, and public-facing commercial operations.