Dedicated professional with extensive experience in transport logistics, customer support, and quality assessment. Skilled in communication, problem-solving, and technical tools, committed to improving service quality and operational efficiency.
Provided effective client support, addressed queries, and communicated clearly to maintain high customer satisfaction.
Coordinated schedules and trip logs for deliveries, ensuring punctuality and efficiency in operations.
Facilitated clear communication with clients and team members, enhancing service delivery and internal operations.
Reviewed call recordings to identify issues, flag fraudulent calls, and suggest targeted coaching.
Thabang Ka Mmino Project
Deliver and collect equipment., Log trips., Time management., Customer service.
Langalezulu Transport
Receive and address client queries., Communicate with clients on outstanding quotations., Provide clarity on customer issues.
Clientele General
Listen and assess calls from Telesales agents., Flag and escalate fraudulent activities., Suggest coaching and training where needed.
Diploma In Management
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Proficient with Microsoft Office, Google Meet, Zoom, and ClickUp for administrative and communication tasks.
