Nkanyiso - Customer Service Representative with 2+ years of experience in banking and insurance

Durban, KwaZulu-Natal, South Africaen

Provided customer support at Nedbank Contact Centre and Nutun Call Centre, handling inquiries and resolving issues

Gained expertise in banking and insurance customer service operations

Published on CazVid

Summary

Dedicated customer service specialist with experience in banking and insurance call centers, skilled in communication, problem-solving, and client support.

Key Achievements

Developed strong interpersonal, communication, and active listening skills through call center roles

Skills

Interpersonal SkillsAdvanced

Utilized effective communication and empathy to assist customers in banking and insurance sectors.

Active ListeningAdvanced

Applied active listening techniques to understand customer needs and provide appropriate solutions.

Time ManagementIntermediate

Managed multiple customer interactions efficiently within call center environments.

Computer SkillsAdvanced

Proficient in MS Word, Excel, and PowerPoint for documentation and reporting tasks.

Banking SkillsIntermediate

Experience

Call centre agent ( Customer Service)

NEDBANK CONTACT CENTRE

2022-06-01 - 2025-05-29

Customer service

Nutun Call centre (UK insurance)

2021-06-01 - 2022-04-30

Education

DUT

Bachelors Degree

2021

UKZN

NQF7

2024

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