Nosipho - Software Developer with 5+ years in web and mobile applications

Extensive experience with JavaScript in developing dynamic web applications and frontend interfaces.

Developed multiple React-based user interfaces, focusing on performance optimization and responsiveness.

Built cross-platform mobile apps using frameworks like React Native, delivering seamless user experiences.

Participated in sprint planning, daily stand-ups, and retrospectives, ensuring timely delivery of features.

Performing day to day administrative tasks, Responsible for answering calls, transferring calls and delivering messages, Maintaining professionalism when engaging with clients, Displaying friendly mannerism when greeting or assisting clients, Scheduling appointments, Directing clients to the relevant department or employee, Drafting meeting minutes, Maintaining a clean work space

Responsible for all telephone communication directed to the store from external members or customers, Managing incoming emails, Route calls throughout the company i.e. from customer to staff, staff to customers as well as inter-office calls, Taking messages accurately when required and relaying messages to the relevant person

Assisting the manager in overseeing customer service operations, Supervising and supporting customer service staff, Train and coach team members, Assisting in scheduling and staffing, Monitoring daily operations and workflow, Handling escalated issues, Contributing to improving customer satisfaction and service quality, Assisting front administrators with issuing credit notes to customers and overrides, Resolving customer complaints