Néstor - Customer Service and Technical Support Agent with diverse experience

Santa Marta, Magdalena Department, Colombiaen

Handled customer complaints professionally, ensuring timely resolution and satisfaction.

Identified upselling opportunities, contributing to increased revenue streams.

Published on CazVid

Summary

Experienced agent in customer service and technical support with skills in digital marketing, web development, and analytics. Proven ability to resolve complex issues, identify growth opportunities, and enhance customer satisfaction across sectors.

Key Achievements

Analyzed competitors and implemented strategies to enhance customer experience across hospitality and support sectors.

Skills

Customer Complaint ResolutionAdvanced

Managed customer issues professionally, focusing on resolution and satisfaction in support roles.

Web DevelopmentIntermediate

Applied HTML, CSS, and JavaScript skills to assist with digital marketing and website improvements.

Social Media ManagementIntermediate

Developed and executed social media strategies to enhance online presence and engagement.

Microsoft Office SuiteAdvanced

Utilized MS Excel, Word, and PowerPoint for various administrative, analytical, and presentation tasks.

Problem Solving

Experience

Agent - Customer service

FOUNDEVER CX outsourcing services &amp; solutions

11/2021 - 09/2022

Address and resolve customer complaints or concerns in a professional and timely manner., Collaborate with other team members and departments to ensure customer satisfaction., Identify opportunities to upsell or cross-sell products and services to customers., Follow company policies and procedures...

Agent I - technical support

Concentrix CVG Gestión de Clientes COL.

09/2019 - 03/2021

Identify customer needs, clarify information, investigate all problems, complaints and inquiries to provide solutions for each, keeping customer satisfaction at the center of every decision.

Administrative Assistant

Drop Bear Hostel

05/2018 - 01/2019

Digital marketing analyst (website, social media)., Competitor analysis, creator of strategies to improve the customer experience, supervision of stock in each area (inventory).