Dedicated customer service and team management professional experienced in client relations, coaching, and bilingual interpretation. Skilled in KPI tracking, process improvement, and effective communication across diverse teams.
Handled inbound calls and resolved customer issues efficiently, ensuring high satisfaction levels.
Supervised and coached team members at Accedo SAS, tracking KPIs and ensuring compliance to improve team performance.
Provided simultaneous and conference interpretation services, facilitating cross-language communication.
Reviewed credit reports and performed financial analysis, supporting client financial decisions.
Accedo SAS
Inbound call managemente, Problem solving, Customer Service
Accedo SAS
Coaching y developmente, KPI tracking, Ensuring compliance and team culture
Teleperformance SAS
Simultaneous interpretation, Comunication between parties, Conference interpretation
The Credit Pros
Financial analysis, Credit report review, 1 on 1 client follow up
Macadamia
Menu development, Time managemente, Process Improvement
Highschool
Financial Administracion
Culinary Arts
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