Oscar - Customer Service Advisor at Webhelp

Bogotá, Bogota D.C., Colombiaen

Improved customer satisfaction (CSAT) by up to 10%.

Reduced Average Handle Time (AHT) by up to 10%.

Published on CazVid

Summary

Dynamic professional with experience in customer service and content moderation, dedicated to enhancing customer satisfaction and ensuring compliance.

Key Achievements

Managed high-volume customer interactions while ensuring compliance.
Moderated digital content to maintain global standards.
Applied analytical skills to identify and rectify non-compliant content.

Skills

CRM ToolsAdvanced

Proficient in using CRM tools like Zendesk and Salesforce to enhance customer interactions.

Data AnalysisIntermediate

Skilled in utilizing Microsoft Excel, SQL, and Power BI for data tracking and reporting.

Content ModerationAdvanced

Experienced in moderating content to ensure compliance with strict policies.

Customer Service ManagementExpert

Expert in managing customer service operations to boost satisfaction and efficiency.

KPI TrackingAdvanced

Experience

CUSTOMER SERVICE ADVISOR

WEBHELP

2022 - 2023

Improved customer satisfaction (CSAT) and reduced Average Handle Time (AHT) by up to 10%.. Managed high-volume interactions while maintaining quality and compliance standards.. Used CRM tools to optimize customer data and workflows.

CONTENT MODERATOR

TELEPERFORMANCE

2024 - 2025

Moderated high volumes of digital content under strict policies.. Applied analytical thinking to identify non-compliant content and ensured consistency across global moderation standards.