Dedicated customer service representative with over 3 years of experience supporting digital wallets, healthcare, and e-commerce platforms. Skilled in technical support, issue resolution, and process coordination, committed to delivering exceptional customer experiences.
Provided courteous and solution-oriented support handling inquiries, complaints, and troubleshooting in digital banking and healthcare industries.
Resolved technical issues related to digital platforms and product functionalities, supporting seamless customer experiences.
Managed product subscriptions, memberships, and retention strategies by identifying customer needs and offering tailored solutions.
Coordinated schedules, medical procedures, and internal workflows to improve service delivery and customer satisfaction.
Foundever
Delivered top-tier customer service for a U.S.-based digital wallet, ensuring a smooth and positive customer experience by addressing inquiries and issues with professionalism, empathy, and efficiency., Managed a high volume of inbound and outbound calls, handling a wide range of inquiries related...
Horatio
Managed end-to-end customer service cases in a hybrid healthcare and e-commerce campaign, providing omnichannel support through inbound calls, chats, and tickets., Supported quality control processes (damaged products and medically sensitive cases), logistics and order tracking, as well as...
Discover other professionals with similar experience