Dynamic professional with extensive experience in sales consultancy and operations management, skilled in fostering client relationships and leading diverse teams.
Skilled in actively listening and conveying information clearly to clients and team members.
Proficient in building and maintaining strong client relationships to ensure repeat business.
Expert in overseeing daily operations and ensuring compliance with policies and regulations.
Highly experienced in mentoring diverse teams to enhance their skills and performance.
MSI Latam
Analyzed problematic areas to provide recommendations and solutions.. Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.. Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.. Created and developed detailed work plans to meet business priorities and deadlines.. Supported clients with business analysis, documentation, and data modeling.. Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.. Onboarded and managed new client accounts to boost retention rates.. Launched and Develop Sales / Logistics and Collections Campaigns for multiple Clients.. Implemented practices and procedures to reduce expenditures and increase savings.. Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.. Mentored employees and offered constructive feedback for performance improvement.. Collaborated with executives to develop and execute strategic business plans.. Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.. Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.. Boosted customer satisfaction ratings by resolving issues quickly and effectively.
OMF Logistics
Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.. Mentored employees and offered constructive feedback for performance improvement.. Recruited and hired top talent by selecting qualified individuals to maximize profitability.. Reviewed financial and operational reports on regular basis to make effective decisions.. Built Logistics/ Dispatch company from scratch developing Processes to be successful.. Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.. Management operational activities and maintained current records.. Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.. Tracked and reviewed charts, graphs, schedules and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.. Evaluated current operational processes to help develop, implement and improve practices.. Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.. Prepared budget reports and identified resource and labor needs for forecasted workloads.. Assisted in resolving customer complaints and grievances.. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.. Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.. Scheduled and organized delivery routes.. Communicated with customers to provide delivery updates and resolution.. Monitored and tracked dispatch communication systems.. Preserved accurate records of dispatched orders, deliveries and receipts.. Received new orders, prepared documentation, and assigned personnel.. Monitored flow of paperwork and directed information to appropriate departments.. Utilized customer feedback to improve customer service.. Provided customers with information on products and services.
Bachelor
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Competent in utilizing CRM tools to manage customer interactions and data effectively.
Km2 Solutions
Managed and supervised administrative and daily program operations, complying with policies and regulations.. Identified program obstacles and communicated possible impacts to team.. Coached team members on productivity strategies to accomplish challenging goals.. Developed and maintained logistics workflows, procedures and reports.. Met with project stakeholders on regular basis to assess progress and make adjustments.. Facilitated workshops and conducted one-on-one training to educate team members.. Interacted with customers and clients to identify business needs and requirements.. Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.. Leveraged project management processes and tools to define and execute projects.. Established milestones and objectives based on input from functional areas and stakeholders.. Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.. Built teams to address project goals and objectives for multiple projects.. Designed and developed programs and projects for dissemination to personnel.
