Experienced administrative and legal assistant with over 7 years in customer service, legal documentation, and team support roles. Skilled in communication, data management, and training, with a proven ability to enhance operational efficiency.
Provided high-quality, professional customer support across multiple roles, resolving inquiries efficiently.
Managed schedules, correspondence, data entry, and office operations to ensure smooth workflow.
Analyzed legal documents, drafted legal paperwork, and collaborated on legal opinions.
Led training sessions for new trainees, improving team competence in platform and process usage.
CYCLE PARTS
Directed communications between colleagues and customers, ensuring smooth and efficient interactions., Organized and coordinated schedules and events, managing appointments and meeting logistics., Performed data entry and bookkeeping tasks, maintaining accurate records and financial documentation., Managed office equipment and supplies, ensuring proper functioning and availability of necessary resources., Executed general office tasks and administrative duties to support overall operational efficiency.
El Salvador Santa Ana Mayors Office
Analyze legal documentation that is received at the Legal department., Collaborate in issuing an legal opinion on the legal and administrative aspects., Composed legal documents like pleadings, motions, and briefs.
CONCENTRIX
Processed payments, updated credit and debit card information, and created online profiles for customers facing financial issues., Delivered exceptional customer service, addressing and resolving a variety of financial concerns with professionalism., Served as a Trainer for 6 months, managing and mentoring a team of 10 trainees., Educated trainees on platform usage, ledger interpretation, and technical terminology.
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Provided technical support, managed CRM systems, and interpreted ledger data to support operations.
UassistME
Managed daily email correspondence, including sending and receiving communications, ensuring timely and effective responses., Created and maintained detailed profiles, ensuring accuracy and up-to-date information., Conducted comprehensive online research to support various business needs and client inquiries., Utilized CRM systems for tracking and managing customer interactions and data., Handled a range of insurance-related tasks, including mortgage changes, endorsements, and other inquiries., Provided high-quality customer service, addressing client concerns and resolving issues efficiently., Demonstrated strong skills in time management, task prioritization, and adherence to deadlines., Maintained meticulous attention to detail in all aspects of work, contributing to overall operational efficiency.
