Experienced in team management, sales, and customer service across multiple industries with a focus on client satisfaction and team development.
Provided support, retention, and sales services to clients across various roles.
Managed and trained teams in call centers, landscaping, and sales environments.
Conducted sales of software licenses, satellite TV, and internet services, and generated leads.
Proficient in Microsoft Office Suite and technical support activities.
Movate Technologies
Manage 15 agents and assist them with day-to-day task, Run reports to assure metrics are followed by agents assigned, Educate agents on proper procedure to assure work is done correctly, Provide PIP or growth plan to ensure success, Calibrate with OM, PM, Directors and client on a weekly meeting
Servello & Sons Landscaping
Assist clients in a fast-paced commercial and residential environment, Organize client’s orders and prepare schedule with products use, Drive all type of equipment and vehicles with team members, Manage group of 8-10 groundsman
N3 (Accenture)
Sale Microsoft Licenses to Caribbean market, Organize client’s info and create a case., Follow up and prepare meetings with companies executive., Generate Lead for next day's work
National Satellite Center
Sale commercial cable and internet. (Direct TV and AT&T), Organize client’s info and create a case., Follow up and prepare client call logs., Generate Lead for next day's work
CYBERSECURITY
CISCO
HIGH SCHOOL
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Created reports, organized client information, and coordinated schedules.
The Results Companies
Assist phone agents meet account projected metric goals. (AHT, ACW, etc.), Fix, by phone, anything that may have been unusable. (tech support), Retain customers from cancelling service., Sell plans, phones and/or features to customers. (sales), Assist in payment options for customer needs....
