Dedicated customer service and sales specialist experienced in technical support, retention campaigns, and bilingual communication. Skilled in managing inbound/outbound calls, enhancing customer satisfaction, and driving sales growth in fast-paced environments.
Provided comprehensive customer support across multiple accounts, ensuring client satisfaction and retention.
Conducted outbound and inbound calls to promote products and services, generating sales and upselling opportunities.
Assisted clients with technical issues related to mobile plans and account management using CRM tools.
Effectively communicated with customers in English and Spanish, resolving conflicts and ensuring positive experiences.
ISSA – International Sports Sciences Association
Provided customer service and sales support for an international online academy based in the U.S., dedicated to training and certifying fitness professionals and personal trainers., Assisted prospective students with course information, enrollment procedures, and payment options., Conducted...
Fusion BPO Services
Manage inbound and outbound calls for multiple sales and customer service accounts., Assist customers with billing, plan upgrades, and account management., Conduct successful cold calling campaigns to generate new sales opportunities.
Focus Services
Provided multi-account customer service and technical assistance to U.S. clients., Led retention campaigns that improved customer satisfaction and reduced churn., Trained new team members on communication techniques and conflict resolution.
Teleperformance El Salvador
High School Diploma
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Proficient in Salesforce, Zendesk, Five9, and Avaya to manage customer interactions efficiently.
Delivered professional assistance with mobile plans, payments, and troubleshooting., Consistently maintained top customer satisfaction scores.
