Demonstrated experience with Customer Service (Voice & Back Office).
Demonstrated experience with CRM Tools & Ticketing Systems.
Demonstrated experience with Sales Support.
Demonstrated experience with Customer Retention.
Concentrix Colombia
Assisted U.S. banking customers with card disputes, fraud concerns, and transaction investigations., Maintained high customer satisfaction while meeting performance metrics., Documented cases and escalations using internal CRM systems.
Accedo Technologies
Managed inbound calls assisting customers with service issues and retention strategies., Provided sales support and account solutions to improve customer loyalty.
24/7 Intouch
Supported drivers and customers using Walmart’s Spark Delivery platform., Resolved order issues, delivery delays, and account concerns.
Chemical Engineering
High School Diploma
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Demonstrated experience with Problem Solving & Conflict Resolution.
