Dedicated customer support specialist with extensive experience in tech support and retail environments, skilled in communication, problem solving, and CRM tools.
Provided inbound support, problem solving, and order assistance to customers.
Answered technical questions related to cellphones and services.
Utilized active listening and positive language to assist customers effectively.
Recorded customer feedback, complaints, and managed customer interactions via CRM systems.
STARTEK S.A
assist incoming calls, retail, tech support, answer customer’s inquiries regarding cellphones, services and plans, Scheduling appointments for follow ups, Working with different line of business for that period of time.
ALORICA S.A
Answering incoming calls and emails from customers, assists customer with solving problems, help customers make use of different features, record complaints and feedback, create IT tickets for customer’s issues, schedule appointments, help placing order for the customers.
industrial engineering
High School Diploma
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Proficient in Word, Excel, PowerPoint, and Visio for documentation and reporting.
