A dedicated professional with over 20 years of experience in customer service supervision and virtual tutoring in mathematics and chemistry. Proven ability to manage teams, resolve customer issues effectively, and support academic growth.
Applied empathy and problem-solving skills as a supervisor to enhance customer satisfaction and service quality.
Supervised customer service teams, providing guidance and support to achieve departmental goals.
Provided virtual tutoring in mathematics for over 20 years, supporting students with learning challenges.
Managed and coordinated educational and administrative activities within academic institutions.