Rachel - Operations Admin Manager with over 10 years of experience in business operations and process improvement

Extensive experience overseeing daily operations, process optimization, and strategic planning across various organizations.

Proven ability to develop scalable workflows and SOPs that streamline operations and increase efficiency.

Expertise in maintaining data integrity, managing CRM systems, and leveraging data for operational insights.

Strong background in managing administrative teams, supporting executive functions, and coordinating cross-departmental activities.

Skilled in fostering clear communication, building relationships, and collaborating with diverse teams and clients.

Supported the owner throughout the entire lifecycle of the acquisition—from day one of taking over operations to successfully scaling and ultimately selling the company.

Helped build the firm’s operational foundation from scratch, implementing scalable systems and workflows.. Streamlined processes that allowed the business to operate independently and efficiently.

Served as a strategic partner and primary gatekeeper: full ownership of CRM hygiene and data integrity, meticulously managing leads, contacts, and job records to ensure seamless organization & streamlined workflows necessary to maximize bookings and sales growth.

Reviewed real estate transaction files.. Managed data entry, bank reconciliation, A/R, A/P, and payroll.

Oversaw day-to-day operations across multiple departments, managing workflows from initial lead contact through closing.. Developed and implemented SOPs, CRM systems, and automation processes to streamline operations, improve efficiency, and enhance overall team productivity.

Worked in high-volume, fast-paced environments.. Strengthened communication, organization, and problem-solving skills.