Rafael - Customer Service & Sales Specialist with 3+ years of client-focused experience

San José Pinula, Guatemala, Guatemalaen

Provided personalized customer service to foster customer loyalty in the cruise industry.

Handled reservations efficiently and employed upselling techniques to increase sales.

Published on CazVid

Summary

Dedicated customer service and sales specialist with over 3 years of experience in the cruise and hospitality industry, skilled in resolving issues, upselling, and delivering personalized experiences.

Key Achievements

Resolved customer issues promptly by applying active listening and empathetic communication, enhancing client trust.

Skills

Customer ServiceExpert

Applied comprehensive customer service skills to ensure positive customer interactions and loyalty.

Sales TechniquesAdvanced

Utilized upselling and reservation handling skills to support sales growth and improve client experience.

Problem ResolutionAdvanced

Resolved customer issues efficiently through active listening and effective communication strategies.

Communication SkillsExpert

Demonstrated exceptional communication abilities in team collaboration and customer engagement.

Time Management

Experience

TRADE AND CUSTOMER SERVICE REPRESENTATIVE

Conduent / Royal Caribbean

2019 - 2022

I have strong customer service experience, focusing on understanding needs, providing timely solutions, and ensuring a positive, personalized experience to build customer loyalty.

SALES REPRESENTATIVE

Conduent / Royal Caribbean

2022 - 2023

I have experience handling reservations efficiently while using upselling techniques to drive sales and enhance the customer experience.

RESOLUTIONS SPECIALIST

Conduent/ Royal Caribbean

2023 - 2024

I’m skilled at resolving customer issues quickly by listening, empathizing, and providing effective solutions, turning challenges into positive experiences and building customer trust.