Rafael - Customer Service & Interpreter with bilingual expertise in client support

Guatemala City, Guatemala, GuatemalaRemoteen

Handled calls in English and Spanish, resolving issues efficiently and accurately

Managed customer communications via emails for cancellations and reservations

Published on CazVidVideo interview availableOpen to remote

Summary

Multilingual customer service agent with sales experience, proficient in system operations, problem resolution, and client communication.

Combined roles of interpreter, customer service, and sales, demonstrating skill diversity

Bilingual CommunicationAdvanced

Effectively communicates with English and Spanish-speaking customers in support and sales contexts.

Customer ServiceAdvanced

Provides high-quality support, resolves issues, and builds customer relationships efficiently.

Technical ProficiencyIntermediate

Utilizes personal computer skills and system knowledge to perform tasks swiftly and accurately.

Sales & Problem SolvingIntermediate

Engages in sales activities and resolves customer problems to foster client satisfaction.

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