Experienced bilingual professional with 10 years in customer support, technical troubleshooting, and interpretation, committed to delivering high-quality service.
Delivered exceptional service and technical support in multilingual BPO environments.
Monitored and evaluated agent performance, providing feedback and development plans.
Performed consecutive English-Spanish interpretation across various service sectors.
Supervised, coached, and trained customer service and sales teams to meet business goals.
Geopetroven, C.A
Distribution, sales and application in the field of drilling thread compounds.
Consolef,C.A
Waste and solids control management for oil drilling locations.
Kelly Services
Responsible for quality observation and control for Kraft industries southeast distribution center.
Royal Prestige
Sales Training and supervision of staff for the everyday operations.
Language Line Services
High School Degree
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