Demonstrated experience with Time Management.
Demonstrated experience with Adaptability.
Demonstrated experience with Troubleshooting Skills.
Demonstrated experience with Communication Skills.
Concentrix
Provided exceptional customer service, resulting in a Net Promoter Score (NPS) of 90%, Resolved customer complaints quickly and effectively., Gathered necessary data to provide accurate solutions to customer issues
Lean Solutions Group
Managing back-office logistics operations, Skilled in cold calling, data gathering, and providing timely updates to drivers, Ensuring smooth communication and efficient problem-solving, Managing load-related issues, answering calls, and ensuring the swift exchange of accurate information
TTEC
Handling sensitive account operations and documentation review, Performing account adjustments, app troubleshooting, and implementing anti-fraud and anti-money laundering (AML) measures, Managing security protocols to prevent breaches and maintain platform integrity, Analyzing and processing high volumes of documentation with accuracy
Bachelor with Technician
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