Demonstrated experience with Critical and analytical thinking.
Demonstrated experience with Organization and perseverance.
Demonstrated experience with High responsibility and punctuality.
Demonstrated experience with Teamwork and leadership.
SURGE PHONE (BPO)
Delivered personalized customer service, resolving inquiries and ensuring a high-quality experience., Provided accurate and clear information about products and services., Strengthened effective communication and conflict resolution skills.
THE OFFICE GURUS – SUNNOVA ACCOUNT
Processed and managed credit applications for solar energy renewals., Handled back-office operations including data entry and Excel file management., Supported billing operations by preparing and processing customer payments., Assisted with reconciliation tasks and ensured accuracy in financial records., Collaborated with the team to improve workflows and meet service level agreements.
TELUS DIGITAL – GOOGLE FIBER ACCOUNT
Provided customer support for internet, phone, and connected devices., Assisted clients with troubleshooting connectivity issues to ensure reliable service., Delivered clear guidance and technical knowledge on internet, phone systems, and device setup., Maintained a high level of customer satisfaction by resolving inquiries efficiently., Strengthened multitasking and problem-solving skills in a fast-paced environment.
B.S. in Systems Engineering
HIGH SCHOOL DIPLOMA
ADVANCED ENGLISH DIPLOMA
Discover other professionals with similar experience
Demonstrated experience with Patience and customer service orientation.
