A dedicated professional with over 21 years of experience in customer support, healthcare, and security, skilled in managing member benefits, providing patient care, and ensuring compliance with high-stakes environments.
Delivered support through phone, email, and chat, resolving diverse customer issues.
Handled medical treatment, psychiatric supervision, medication dispensation, and patient monitoring.
Supervised inmates, conducted investigations, and escorted individuals within correctional facilities.
Assisted members with benefit details, prior authorizations, and billing queries in healthcare and insurance sectors.
Department of Correctional Services
Supervised inmates and conducted investigations., Provided medical care and treatment., Escorted inmates and managed psychiatric inmates.
Sagility (Humana)
Assisted members with benefit details, PCP changes, plan updates, and billing queries., Handled claims, prior authorizations, pharmacy benefits, food cards, and medical appointments., Supported disenrollment processes and member satisfaction.
Maxfield Park Children’s Home
Monitored children in care facilities., Assisted with schoolwork, meal preparation, and personal development., Escorted wards to external facilities.
Alorica (Verizon)
Supported members with service activation, billing, refunds, cancellations, and troubleshooting., Managed sales and upselling of devices.
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Worked effectively with teams across roles involving customer support, healthcare, and correctional services.
Community Group Homes
Monitored psychiatric clients and vital signs., Dispensed medications and supported patient care.
IBEX Global (Audible)
Assisted customers with enrollment, refunds, and troubleshooting., Managed sales of devices and handled customer support via phone, email, and chat.
