Demonstrated experience with Live Chat Support.
Demonstrated experience with Email and Phone Communication.
Demonstrated experience with Zendesk.
Demonstrated experience with Salesforce.
Lendsys.com
Review and validate loan applications for car loans, ensuring compliance with financial regulations and company policies., Verify applicant documentation, including proof of income, identification, and credit history, to assess loan eligibility., Maintain accurate and confidential records of all loan-related transactions and decisions in the company’s CRM system., Collaborate with underwriting teams to resolve discrepancies and provide clear, concise feedback on loan approval or rejection., Conduct follow-ups with applicants to ensure timely completion of loan processes and resolve any outstanding documentation issues., Stay updated on financial regulations and industry best practices to ensure all loan validation procedures are compliant and efficient.
GoSkate.com LLC
Act as the primary liaison between customers, instructors, and company representatives, ensuring smooth communication and scheduling., Manage company payroll, maintain balance sheets, and oversee general payment postings through online accounts. Also managed cameras for Clients Laundromat. Had to troubleshoot and guide step by step the Laundromat workers., Coordinate virtual meetings and conduct daily phone checks between instructors and clients, ensuring high customer satisfaction., Maintain meticulous records in Zendesk, tracking confirmations, ticketing, and customer., Lead a remote team, providing training, motivation, and supervision to achieve company goals.
Real Estate Services
Associate Degree
High School Diploma
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Demonstrated experience with Helpscout.
Assisted real estate agents with the preparation and coordination of open house events and client appointments., Managed electronic client databases and filing systems, ensuring all records were up-to-date and accurate., Conducted cold calls to potential sellers and maintained communication with brokers and homeowners regarding case status changes., Prepared listing materials and coordinated the posting of property listings across multiple platforms., Coordinated appointments and communication with tenants, brokers, and agents to streamline rental processes., Created and managed property listings across platforms, ensuring accurate and appealing representations to attract potential tenants., Monitored maintenance systems and resolved operational issues, leveraging troubleshooting expertise., Managed rental income and expenses, ensuring accurate record-keeping and reporting for budgeting purposes.
Freightbird Logistic Services
Served as the liaison between brokers, customers, and drivers, coordinating schedules and ensuring timely deliveries., Maintained detailed records of insurance waivers and contracts, and facilitated communication via phone and conference calls., Conducted customer satisfaction follow-ups and verified delivery quality through driver-provided photos.
Sykes Enterprises Hotels.com
Delivered exceptional customer service while managing sales and upselling company products to maximize revenue., Built rapport with clients quickly, effectively handling inquiries and closing sales over the phone., Worked flexibly across different shifts, meeting tight deadlines and maintaining high service standards during peak seasons.
TracFone Wireless
Skilled in diagnosing and troubleshooting mobile devices, including smartphones and basic phones, as well as addressing network connectivity issues, mobile data problems, and device configuration errors. Experienced in using remote support tools for efficient resolution., Strong in-depth understanding of TracFone’s service plans, including prepaid options, device setup, SIM card activation, and transfer processes. Familiar with resolving software and account-related issues to improve service reliability for customers., Strong verbal and written communication abilities, including active listening, clear and patient explanations, and a customer-oriented approach. Ability to manage customer inquiries via phone, email, and chat, ensuring a professional and supportive experience., Proficient in using customer management systems and support ticketing platforms to log, track, and resolve technical issues. Experienced in accessing and updating knowledge bases to share solutions and maintain a collaborative technical environment which are essential for ensuring effective support and customer satisfaction., Excellent diagnostic skills and problem-solving abilities, applying a systematic approach to identify root causes and provide solutions. Knowledgeable in network, server, and basic database terminology to support connectivity and application issues., Committed to staying informed about TracFone product updates, service changes, and evolving mobile technology trends to provide the best customer support possible. Familiar with escalating complex issues to higher-level support as needed.
