Experienced bilingual technical support agent with over 7 years in customer service, IT, and network infrastructure. Skilled in troubleshooting, dispatch management, and providing bilingual assistance.
Managed remote technical support, troubleshooting, and issue resolution for diverse clients.
Handled inbound and outbound calls, email support, and customer relations in multiple roles.
Provided technical support for network infrastructure, solar power systems, and electric grids.
Delivered bilingual customer service and technical support in Spanish and English.
Utilized dispatch software to create reports, assign on-site technicians, and improve communication.
Telvista (Grupo CARSO)
Inbound calls from Avis and Budget car rental customers.
T-TEC Mexico
Outbound calls to hotels regarding AAA members bookings (customer service), Responding emails to AAA members taking care of possible booking issues.
TELEPERFORMANCE MEXICO
Technical Support. Inbound calls Via sat customer service.
ACS - XEROX - ATOS
Resolve complex issues on clients systems, Trained to create and handle high severity tickets.
FREELANCE PROJECT, CANCUN
Programmer Analyst
Computer Systems Engineer
ESL (English as a Second Language)
Computer Systems Engineer
Certified installer
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