Experienced IT specialist with expertise in data management, system migration, technical support, and security. Adept at improving data accuracy for AI projects and supporting large-scale organizational IT infrastructure.
Supported end-users across multiple organizations, resolving hardware, software, and network issues efficiently.
Performed data cleaning, preprocessing, and optimization for AI and machine learning projects, ensuring dataset accuracy.
Led and executed system migrations including Microsoft 365, operating systems, and security updates with minimal disruption.
Monitored security policies, performed vulnerability remediation, and maintained network infrastructure across organizations.
Helpdesk Solutions
Conduct data preprocessing and cleaning for AI and machine learning projects, improving data accuracy and efficiency., Collaborate with clients to deliver customized solutions, ensuring project success and meeting strict deadlines.
Dentons US LLP
Provide desk side support to firm lawyers, partners, VIPs., Monitor and take action on Freshservice ticketing system for IT requests., Monitor and follow meeting requests on Zoom and AV technology for depositions., Provide general IT support to Dentons Law firm users.
Helpdesk Solutions
Acquired knowledge in artificial intelligence through hands on, self-study and online courses., Leveraged AI techniques for data preprocessing and cleaning, ensuring datasets were accurate, optimized for machine learning models, and free from issues like missing values, outliers, and...
Gibbs & Cox – a Leidos Company
B.A.
Certified Hacking & Forensics Investigator
Business Management
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