Profesional con experiencia en soporte técnico, atención al cliente, ventas y gestión de sistemas en centros de llamadas.
Proporcionó soporte técnico a agentes en plataformas Windows y redes internas en entornos de atención telefónica.
Manejo de llamadas y procesamiento de solicitudes en centros de atención, brindando asesoramiento personalizado.
Realizó soporte de ventas, gestionando solicitudes y ofreciendo diferentes planes y servicios a clientes.
Utilizó sistemas especializados y plataformas bancarias para gestionar información y solicitudes de clientes.
Call Center Genpact
Provided on-site and remote technical support to agents on windows platforms and internal networks., Installed and configured software, hardware, and networked printers., Performed preventive and corrective maintenance on computer equipment.
Call Center Conduent
Handled inbound calls from U.S. customers to manage vehicle reservations., Used specialized reservation systems and English-language databases., I provided personalized advices on types of vehicles, prices, and rental policies.
Call Center VXI
I provided telephone support to customers, resolving inquiries about billing and the setup of mobile devices and services., I used digital tools and CRM platforms to manage technical and administrative requests., I used to sale residential services, like Internet, Cable, and landline services.
Call Center 24/7
General Basic Education
High School Graduate
Systems Engineering
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Call Center TELUS INTERNATIONAL
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