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Managed all maintenance teams across the four sites., Received and scheduled out all reactive maintenance including maintenance, customer or sales complaints and any H&S concerns, staying within SLA., Received and scheduled out all PPM requirements ensuring we remained within compliance, Oversaw all small projects throughout the portfolio, Use of scheduling software: QFM and EMMS., Coordinate to complete all medium sized projects with the project coordinator, Weekly meetings with Reception & Sales manager to proactively identify new issues or planning on seasonal projects, Organised Team rotas, daily schedule and manage their holiday entitlement, Held maintenance team meetings, 1:1 meetings, mentoring, coaching and identify any necessary trade based training/refresher requirements, Oversaw any 3rd party contractors, their RAMS, sign in & completion process, Running the season long project (June-Sept) to plan and coordinate the annual building refurbs in between various customer checkouts, Recruiting maintenance trade based staff and additional temp staff, Managing my budgets overseen and guided by my line manager.

Oversee staff responsible for Operations, Marketing, Finance & Admin, Manage the smooth running of the office, its H&S and its budget, Project Manage all commercial client projects alongside the clients, Conduct surveys to for various projects & maintenance – mostly shop fitouts., Manage our clients PPM schedules across three regions, Primary contact for all new business streams coming in, Key account holder and primary contact to all existing clients, Oversee all our contractors and negotiate the agreed rates, Ensure all Policies are up to date, Manage the office IT and Utilities, Manage Marketing & Advertising campaigns and keep social media updated, Responsible for signoffs and timesheets, Support the Residential Project Manager and help with diarising new surveys, Strengthen & update our contractors, materials and tool outlets database, Sourcing and recruiting new staff or contractors/sub-contractors, Responsible for internal staff events: Summer and Xmas party, Ensure compliance on all project or PPM Risk Assessments + RAMS, Attend business seminars exploring new business avenues.

Manage the facilities team and help support all nine school administrators, Manage all Facilities hard & soft services and maintenance budgets across the portfolio, Project manage all emergency maintenance works, Project manage all planned refurbishments, Monitor & maintain H&S regulations advised by HR across all sites, Ensure we are in compliance with the ISS, Liaise with Head Teachers & senior management regarding alterations, Oversee site visits, periodic checks and quality control, Manage and renegotiate all hard and soft service contracts, Submit quarterly Facilities board reports to senior management, Manage the PO process, invoicing and signing off to finance, Manage and co-ordinate all IT across the building portfolio, New building acquisitions, Relocation of school sites, classroom moves, HQ office moves, Ensure Head teachers are always within their school facilities budget, Responsible for site relocations, Manage the facilities diary, Represent the Facilities department at our SIT meetings.

Support day-to-day garden routine, Managed the Facilities team – 1 employee, Office and stationary management, Responsible for the overall H&S of the Garden, Managed the H&S contact, which was outsourced, Managing all Garden hard & soft service contracts, Project Management, Maintenance Co-ordination, Service contract reviews, Working closely with our events manager to deliver successful events, Formed a more eco-friendly organisation/ Garden, Co-ordinating all office and IT moves, Responsible for meeting room set ups, Daily building checks; making call-outs, repairing & replacing as necessary, Assisting Marketing manager in brand awareness, running FB & Twitter, All post room duties including collating senior management reprographics.

Raised purchase orders / general admin, Dealt with the logistical aspect of onsite events, Co-ordinated maintenance projects, Assisted catering with important client meetings, Co-ordinated post room with big supplier deliveries, Monitored our contractors’ work schedules, Incident reporting, Manned the reception help desk and post room phone and email, Maintained the access control system, Reported any building issues to FM, Ordered all stationary supplies and maintained stock levels, Handled any issues that arose within our services.

Operating access control and information help desk, Accepting and delivering packages, Franking, reprographics and ensuring all post is sent as requested, Assisting in meeting room setups and internal office moves.