Dedicated customer service specialist with over a decade of experience across retail, banking, hospitality, and tech support. Proven ability to resolve issues, enhance customer satisfaction, and support sales initiatives. Adept at communication, data management, and technical troubleshooting.
Skilled in diagnosing and resolving diverse customer issues across various industries, ensuring high satisfaction.
Proficient in translating technical and complex information into clear, customer-friendly language.
Experienced in accurate data verification and management within CRM platforms to support customer and sales processes.
Capable of supporting technical products, including drones and food safety procedures, with a focus on customer guidance.
Hatcheri @ Costco (Sukhi’s Indian Foods)
Conducted in-store product demonstrations and sampling of Sukhi’s Indian Foods to engage customers and support sales.. Maintained booth cleanliness and followed Costco food safety and compliance standards.. Managed booth setup, inventory, and product placement at rotating Costco locations during weekend and promotional events.. Coordinated with team leads to ensure inventory levels were consistently stocked, preventing product shortages and ensuring availability for customers.. Collaborated with team leads to review sales performance and inventory data to improve stocking and sales execution.. Followed Costco’s rules and procedures about keeping our work area clean and watching out for spills any all times.
Optum Bank
Handled 50+ inbound calls daily related to employer contributions, account balances, and qualified medical expenses.. Verified and entered customer information into Optum's internal CRM systems while maintaining HIPAA compliance.. Achieved strong first-call resolution by accurately explaining benefit details and resolving account issues.. Exercised sound judgment in escalating time-sensitive or out-of-scope calls to supervisors to ensure prompt and appropriate resolutions.. Recorded and documented customer complaints in the CRM system, placing them in the queue for supervisor follow-up calls.. Utilized the internal CRM system for research, updates, and client information management to help resolve problems.
DJI
Bachelor of Business Administration (B.B.A.)
Associate of Arts (A.A.)
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Adept at consulting clients on products and services, driving sales through effective communication and needs assessment.
Provided technical support for drone warranty, repair, and troubleshooting via inbound and outbound calls.. Translated complex technical issues into clear, customer-friendly explanations.. Managed service tickets and entered customer data into Microsoft Excel and CRM systems.. Managed 50+ calls daily while documenting cases accurately in CRM systems.. Created internal PowerPoint reference guides to improve call quality and team efficiency.. Used Excel to track customer data and coordinate follow-ups on product purchases and issues.. Maintained customer records, warranty information, repair documentation, and ticket updates using CRM systems and Microsoft Excel.
Marriott Courtyard
Delivered front-line customer service in a fast-paced hospitality environment.. Managed guest check-ins/check-outs, reservations, and phone inquiries.. Resolved guest concerns promptly while maintaining brand service standards.
MarketSource @ Target
Consulted customers on mobile plans and devices across multiple carriers.. Explained service plans, promotions, and device features to drive informed decisions.. Processed activations, upgrades, and transactions accurately.
BrandRep
Supported small business clients with SEO and digital marketing services.. Handled inbound calls, account setup, billing questions, and service inquiries.. Documented all interactions in CRM systems and guided clients through package options.
UPS
Supported inbound customer service and outbound sales operations.. Processed purchase orders, pricing verification, and account documentation.. Coordinated with management to finalize bids and customer requests for proposals.. Scanned, and copied Documents to help prepare for proposals.. Entered and maintained customer records, purchase order information, and proposal documentation with a high degree of accuracy.
Student Loans Service Center
Managed daily call queues assisting customers with loan consolidation services.. Conducted pre-qualification screenings and explained loan options clearly.. Maintained compliance and detailed documentation of all customer interactions.
Budget Rent a Car
Served B2B and corporate clients at John Wayne Airport.. Managed rental agreements, upsold protection packages, and processed payments.. Maintained accurate customer and vehicle records.. Maintained accurate records and transaction documentation.
