Sandro - Customer Service & Market Research Specialist with over 10 years in BPO and contact center industries

Puebla City, Puebla, MexicoRemoteen

Conducted comprehensive market research, providing actionable insights that enhanced client strategies at Foundever Mexico.

Delivered high-quality customer support across multiple roles, consistently maintaining high satisfaction ratings.

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Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated contact center specialist with extensive experience in customer service, technical support, and market research. Bilingual proficiency and a proven track record of enhancing client satisfaction and operational efficiency.

Video Resume

Key Achievements

Supported bilingual technical support operations, improving communication efficiency and client satisfaction.
Gained extensive experience in customer service, fostering strong client relationships and resolving complex issues.

Skills

Customer ServiceExpert

Proven ability to handle diverse customer inquiries, ensuring positive experiences and retention.

Market ResearchIntermediate

Skilled in collecting and analyzing data to support strategic decision-making.

Communication SkillsAdvanced

Effective communicator in bilingual environments, facilitating clear information exchange.

Problem SolvingAdvanced

Adept at identifying issues promptly and implementing effective solutions.

Languages

EnglishSpanish

Experience

Market research specialist

Foundever Mexico Contact Center

04/03/2023 - 05/21-2024

Telephone agent

BPO Centers

01/04/2023 - 20/02/2023

Customer service

HDI Seguros

02/24/2020 - 10/14/2022

Customer service agent

Alorica

10/15/2018 - 12/06/2019

Telephone agent

Intermex

07/15/2015 - 02/01/2018

Bilingual technical support

Teleperformance

12/02/2013 - 01/15/2015

Education

Centro Escolar Morelos

Completed 2000

Centro Escolar Morelos

Completed 2003

BINE High School

Completed 2007

Benemérita Universidad Autónoma de Puebla -Facultad de Lenguas

Completed 2014

Video Transcript

Customer Service Representative

Hi, my name is Andra, I'm from the city of Puebla in Mexico and I am applying for the customer service representative position. So actually I've been working in this area since 2015 so I think I have a lot of experience and all the skills needed for this job and also for me it's very important to be empathetic with people that's...