Scebi - Store Manager with 10+ years of retail leadership in beauty and skincare

Johannesburg, Gauteng, South Africaen

Led sales and customer service teams at Crabtree & Evelyn and Lòccitane, enhancing customer experience and driving revenue.

Managed staff recruitment, training, and daily operations, ensuring consistent store performance and team development.

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Summary

Versatile professional with over a decade of experience managing retail stores in the beauty sector and hatchery operations. Skilled in team leadership, customer service, sales, and operational planning with a proven track record of enhancing store performance and ensuring efficient hatchery...

Key Achievements

Supervised hatchery operations, including production planning, machine calibration, and egg/chick dispatches, ensuring operational efficiency.

Skills

Customer ServiceAdvanced

Provided product advice and communication to enhance customer satisfaction at retail stores.

Staff ManagementAdvanced

Managed hiring, training, and daily supervision of staff, ensuring effective team operations.

Sales & MerchandisingAdvanced

Drove product sales, managed merchandising strategies, and optimized store presentation.

Operational PlanningIntermediate

Planned and managed daily sales, dispatches, and store inventory for hatchery and retail contexts.

Technical Skills

Experience

Store Manager

Crabtree &amp; Evelyn

2008 - 2016

Overall Product Sales, Product Advice and Customer Communication, Leadership, Problem Solving, Training

Store Manager

Lòccitane ÈN Provencè

2016 - 2018

Overall Product Sales, Product Advice and Customer Service, Managing of Staff, Communication, Training, Problem Solving, Leadership

Hatchery Foreman

National Chicks a Division of Astral Foods Ltd.

2018 - 2022

General Assistance to Hatchery Manager, Conduct daily meetings with general staff, Training and implementation of company policies and procedures, Training on 20 Keys module, Drawing and analyzing weekly productions graphs, Measuring and calibrating of both hatcher and setter machines, Planning and...