Experienced in customer support, bar management, and sales with a strong focus on operational efficiency and client satisfaction.
Provided comprehensive customer support through calls, emails, chats, and in-person interactions, resolving issues and maintaining satisfaction.
Prepared alcoholic and non-alcoholic drinks, reconstructed recipes, and managed bar operations for multiple venues.
Supervised, scheduled, and coordinated staff shifts, contributing to efficient restaurant and bar operations.
Assessed customer needs and recommended products; managed payment and account credit services.
BOOKING.COM
receive or make customer calls, chats or emails that require attention mainly in the English language, document calls, chats or emails in a database, follow up on the cases of calls, chats or emails received, make outgoing calls, as required of the client's needs, receive and send emails, faxes, chats, create tickets, follow up on them and any other means of communication to solve problems and/or customer requests, prepare surveys and databases, comply with the quality metrics of the employer or any other duty or responsibility that the employer determines
SUTHERLAND (HUMANA)
Interaction with the client, provide information on benefits, change in demographics, personal data, internal processes enrollment category, take calls regarding enrollment confirm and continue internal processes, solve internal problems related to enrollment or benefits using mentor as a support base as well as properly transfer to each respective department if you have not received training in such.
CONCENTRIX S.A
Interact with customers via email and by phone, Assistance in Making Payments and Scheduling Automatic Payments, direct communication with clients using different platforms and English language, Assistance of credit accounts in canceling late charges and interest, driving assistance name change address and documentation, accreditation to accounts for certified returns and courtesies
High School
Dental Mechanics
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Documented customer interactions, managed surveys, and followed up on service tickets to ensure proper issue resolution.
TELEPERFORMANCE
Interact with customers via email, chat and by phone, writing emails and handling information regarding the type of account, Direct communication with clients using different platforms and English language
AMERICANINO STORES
Detect needs, advice and sale of products and services to customers who come to the store, Control and prevent possible thefts by customers.
LATIN BIT
Build alcoholic and non-alcoholic beverages, Keep area clean and bills organized, Deliver transactions according to the guests, open and close according to each shift
STRADA
Build alcoholic and non-alcoholic beverages, Keep area clean and bills organized, Deliver transactions according to the guests, open and close according to each shift
Moreno's Cuba
TOtend clients and guests in the bar, Reconstruct and document all drink recipes for the bar, welljar all customer transactions open and close the bar as well as close all transactions.
House Nightclub
Serve customers and guests at the bar, Keep the area clean and prepare the club for the next shift., Serve guests outside and inside the bar following receipts., Work together with colleagues to provide an enjoyable customer experience.
Bulla Gastrobar
Start operations with the owner of the bar, direct staff depending on, Implement system for preparation and construction of beverages, Assist general manager in immediate decisions schedules and inventories, Create new drink recipes and suggestions on the new menus., In charge of front and back responsibilities of restaurant operations, including at the bar or at stations when required.
Score/Trade NightClub
Serve customers and guests at the bar, keep the area clean and prepare the club for the next shift., Serve guests outside and inside the bar following the bills., Work alongside colleagues to provide an enjoyable customer experience.
