Experienced in managing customer inquiries across multiple channels, with a strong focus on quality and satisfaction. Skilled in adapting quickly to new tools and procedures, working collaboratively, and maintaining performance under pressure.
Extensive experience managing customer interactions via phone, chat, and email, ensuring high satisfaction levels.
Applied problem-solving skills to resolve customer issues efficiently, maintaining quality standards.
Proficient in using CRM software to document interactions and streamline customer support processes.
Collaborated effectively within team environments to meet production and service goals.
Concentrix
Handled inbound and outbound customer inquiries in English via phone, chat, and email., Resolved customer issues using problem-solving, active listening, and empathy., Met KPIs related to quality assurance, average handle time, and customer satisfaction., Quickly adapted to CRM tools, scripts, and...
Café Britt
Maintained productivity, quality standards, and attention to detail in a fast-paced environment., Collaborated with team members to meet daily production targets.
High School Diploma
English Language Course
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Maintained performance while managing multiple tasks in high-demand environments.
