Demonstrated experience with Google Workspace.
Demonstrated experience with Outlook.
Demonstrated experience with Phone.
Demonstrated experience with Chat.
Emporium
Provided customer service through calls, chat, and video for product sales., Monitored agent schedules, performance, and reports., Led training and onboarding, ensured record organization, and supervised guideline compliance.
A Digital Blue (Telefónica)
Sold mobile phone plans to corporate clients via outbound calls., Delivered tailored solutions, managed follow-ups, created performance reports, and consistently met sales and quality targets.
Abai Group
Handled customer inquiries and billing issues for a Spanish energy provider., Coordinated technical visits and promoted additional services while ensuring customer satisfaction and meeting performance goals.
Teleperformance Colombia SAS
Supported U.S. and Canadian clients in managing vehicle/personal documents, account creation, platform navigation, and issue resolution., Guided users through payment processes and addressed questions about transactions, under high-quality and performance standards.
Operador en Contac Center
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Demonstrated experience with Email.
Foundever SAS
Provided multichannel support (calls, chat, email) for a U.S. financial company., Assisted with account transfers, peer payments, refunds, bonuses, cryptocurrency transactions, and tax inquiries., Handled sensitive data with strict confidentiality, used internal platforms to track performance and resolve escalations efficiently.
