Dedicated professional with 9 years of experience in customer service and technical support across telecom and insurance sectors. Skilled in communication, problem-solving, and empathy, with a proven track record of enhancing customer satisfaction and resolving complex issues.
Utilized communication, empathy, and active listening to address customer needs and resolve issues effectively.
Handled technical inquiries related to telecom services, troubleshooting, and support via chat and call channels.
Applied analytical skills to resolve customer issues promptly, ensuring satisfaction and retention.
Provided clear, effective communication in customer service interactions, team collaborations, and technical troubleshooting.
Allied Global
5 year experience in customer service and tech support for Tracfone, Net10, Safelink, Straight Talk and Qlink via chat and calls.
Assurant
4 year experience working for Assurant by assisting customers with general questions, problem solving and claim resolutions.
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Demonstrated understanding and patience in handling diverse customer concerns, fostering positive experiences.
