Shirley - Customer Support Specialist with Diverse Service & Language Skills

Alajuela, Alajuela Province, Costa Ricaen

Provided customer support across multiple organizations including Western Union and Stream, enhancing client satisfaction.

Taught Spanish and English privately and in courses, preparing students for academic and professional exams.

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Summary

Experienced in customer support, technical troubleshooting, and language instruction with proven ability to manage multiple demands effectively.

Video Resume

Key Achievements

Gained experience in technical support at IBM, developing troubleshooting skills and product knowledge.

Skills

Customer ServiceAdvanced

Delivered customer support and service to various clients, handling inquiries and resolving issues.

LanguagesAdvanced

Fluent in Spanish and English, used for teaching and communication roles.

Microsoft Office SuiteAdvanced

Experienced in MS Word, Excel, and PowerPoint for document creation and presentation.

Teaching & TrainingIntermediate

Designed and delivered private lessons and courses in Spanish and English for various learners.

Languages

Spanish(Fluent)English(Fluent)

Experience

Nanny

Case family

1996 - 1999

Nanny

Brogan family

1999 - 2001

Receptionist, valet parking attendant, assessment center employee

Staffing agency

2001 - 2001

Salesperson, cashier

Dress Barn

2001 - 2002

Salesperson, cashier

Fashion Bug

2002 - 2003

Nanny

Perl family

2004 - 2004

Customer service

Western Union

Sept. 5, 2005 - April 2007

Customer support

Stream

Oct. 8, 2007 - June 7, 2008

Customer service specialist

OASA

July 2008 - April 2009

Customer service

Equifax

June 2009 - Sept. 9, 2009

Education

Escuela San Luis de Grecia

Completed 1989

Silvermine School

Completed 1990

Nathan Hale Middle School

Completed 1991

Brian Mcman High School

Completed 1998

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This is my profileContact Shirley

Shirley - Customer Support Specialist with Diverse Service & Language Skills

Alajuela, Alajuela Province, Costa Ricaen

Provided customer support across multiple organizations including Western Union and Stream, enhancing client satisfaction.

Taught Spanish and English privately and in courses, preparing students for academic and professional exams.

Skills

Customer ServiceAdvanced

Delivered customer support and service to various clients, handling inquiries and resolving issues.

LanguagesAdvanced

Fluent in Spanish and English, used for teaching and communication roles.

Microsoft Office SuiteAdvanced

Experienced in MS Word, Excel, and PowerPoint for document creation and presentation.

Teaching & TrainingIntermediate

Designed and delivered private lessons and courses in Spanish and English for various learners.