Dedicated customer service professional with over 2 years of experience handling calls, resolving issues, and supporting content creation. Skilled in communication, problem-solving, and teamwork, with strong computer literacy and multitasking abilities.
Expert in managing customer inquiries and complaints via inbound and outbound calls, ensuring customer satisfaction.
Effectively interprets customer needs and conveys information clearly during interactions, supporting problem resolution.
Proficient in MS Word, Excel, PowerPoint, Outlook, and Teams for documentation, reporting, and collaboration.
Prioritizes tasks efficiently in fast-paced environments, balancing multiple responsibilities simultaneously.
PLUS94
Handled inbound and outbound customer calls professionally., Resolved customer queries and complaints efficiently., Maintained accurate call records and met performance targets.
FREIGHT HANDLING AND LOGISTICS
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Collaborates effectively with team members to achieve shared goals in customer service and content production.
