Experienced call center professional and virtual assistant skilled in customer support, social media, and multilingual communication. Adept at managing client interactions and supporting team collaboration.
Provided client support via calls and emails, ensuring high-quality service delivery.
Effective multilingual communication in English, Spanish, and Portuguese with clients and teams.
Managed multiple tasks efficiently and adapted to different situations in a virtual environment.
Handled social media platforms such as Facebook, WhatsApp, and Instagram for client outreach.
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Proficient with Office 365 and call center technology to support client and business needs.
