Sonia - Data Analyst with 3+ years in financial services and analytics

Applied statistical methods to interpret large datasets and generate insights.

Used SQL queries to extract, manipulate, and analyze data from relational databases.

Created dashboards and reports using tools like Tableau and Power BI for stakeholders.

Utilized advanced Excel functions and pivot tables for data analysis and reporting.

Efficiently performed daily administrative tasks, including managing files, notifying customers via email, SMS, and notifications to ensure documentation processes were up-to-date, and assisting in scheduling meetings., Conducted marketing activities by showcasing properties for sale on the real estate agent’s social media platforms., Prepared detailed income and expense reports for rental properties, maintained accurate records for properties with rental units.

Provided customer service via telephone and email, resolving technical issues and ensuring customer satisfaction., Documented and tracked customer interactions to identify trends, improve service quality, and enhance overall customer experience.

Conducted general accounting tasks and bank reconciliations, ensuring accuracy and compliance with financial regulations., Prepared and presented periodic financial reports, providing insights and recommendations for effective financial planning and decision-making., Managed documentation control and maintained accurate databases, including creating detailed reports on financial processes to identify trends and areas for improvement.