Soranyi - Welcome to CazVid!

Colombia,Huila Department,Colombiaen

Contact via CazVid

Published on CazVid

Skills

SlackIntermediate

Demonstrated experience with Slack.

IntercomIntermediate

Demonstrated experience with Intercom.

AvayaIntermediate

Demonstrated experience with Avaya.

Microsoft ExcelIntermediate

Demonstrated experience with Microsoft Excel.

Microsoft Office SuiteIntermediate

Experience

Customer Service & Sales Agent

Sim Local

May 2025 - October 2025

Assisted SIM/eSIM users via chat, calls, and tickets., Solved connectivity and activation issues with empathy and accuracy., Recommended plans and products based on customer needs, supporting sales growth.

Customer Service Agent → Junior Coordinator

Holafly

October 2022 - February 2025

Provided multilingual eSIM support via chat, email, and phone., Supervised daily team tasks, trained new agents, and managed escalations.

Bilingual Customer Service Representative (Amazon Project)

Teleperformance

October 2021 - August 2022

Delivered bilingual (EN–ES) support for Amazon customers via chat and calls., Resolved inquiries efficiently, maintaining quality and compliance standards.