SrwnpS - Hospitality & Operations Specialist with 5+ years in F&B and Property Management

Exceptional ability to deliver personalized guest experiences and resolve client inquiries effectively.

Skilled in streamlining workflows, developing SOPs, and managing daily operational activities.

Experienced in leading diverse teams to maintain high standards and achieve operational goals.

Proficient in client acquisition, relationship management, and sales strategies within hospitality and real estate sectors.

Capable of coordinating property projects, managing budgets, and supporting investment initiatives.

Managed the daily operations of a luxury villa, ensuring smooth guest experience and cross-functional coordination.. Served as the primary liaison for all end-to-end guest relations, from personalized pre-arrival planning to bespoke concierge services.. Effectively lead and coordinate cross-functional teams—including housekeeping, culinary, and maintenance—while driving operational excellence.

Delivered a premium guest experience by managing end-to-end customer relations.. Went beyond traditional hosting to warmly welcome and personally escort guests to beachfront areas.

Developed Standard Operating Procedures (SOPs) for Tapas Bar, covering service flow, FOH-to-BOH and bar staff training programs.

Managed daily operations with high revenues.. Led 20+ staff to maintain 5-star standards during peak high season.

Managed inquiries from international clients and investors.. Maintained professional relationships with high-net-worth individuals.

Managed a high-volume restaurant with daily revenue upselling.. Reduced Labor and Kitchen costs by auditing operational workflows.

Managed customer relations and appointment scheduling.. Handled payments and service inquiries.

Coordinated property and investment projects.. Assisted in budgeting and project management.

Built and managed restaurant operations from start-up stage.. Developed sales strategies and menu promotions.

Managed client outreach, generated qualified leads, and supported property sales conversion.