Stefany - Customer Service & Collections Specialist with 17+ years in BPO

Santo Domingo City, Nacional, Dominican Republicen

Over 17 years of experience in the BPO industry with roles in customer service, collections, inbound support, supervising, and recruiting

Supervised teams in a customer service environment, demonstrating leadership and operational responsibilities

Published on CazVidVideo interview available

Summary

Experienced BPO specialist with over 17 years in customer support, collections, supervision, and recruiting, seeking remote or on-site opportunities.

Customer ServiceAdvanced

Provided support and resolved issues for customers, ensuring satisfaction through effective communication.

CollectionsAdvanced

Managed collection processes, contacting clients, and negotiating payment arrangements.

SupervisionIntermediate

Supervised teams in customer support and collections, overseeing daily operations and training.

RecruitingBeginner

Involved in recruiting activities within the BPO sector to support team staffing needs.

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