Susana - Customer Support Specialist with 5+ years in tech and real estate

San José, San José, Costa RicaRemoteen

Managed property data accuracy and built comprehensive property profiles for real estate listings.

Handled billing and account support issues for Amazon Web Services, ensuring timely resolutions within SLA.

Published on CazVidOpen to remote

Summary

Experienced support specialist with expertise in technical troubleshooting, account management, and client communication. Proven ability to handle diverse customer needs across tech and real estate sectors.

Key Achievements

Provided technical assistance across multiple platforms, improving customer experience in telecom and cloud services.

Skills

Technical TroubleshootingAvanzado

Provided technical support and troubleshooting for applications such as Gmail, Google Drive, and AWS services.

Customer ServiceAvanzado

Handled customer inquiries via calls, emails, and chats across telecom, cloud, and real estate industries.

Account & Billing ManagementIntermedio

Managed billing issues, account activation, and reinstatement processes especially for AWS clients.

Data Collection & VerificationIntermedio

Verified and updated property listings, maintained internal databases, and produced reports.

Experience

Phone Researcher

Information Evolution

10/2023 - 07/2025

In charge of checking the availability of property listings for companies assigned by management., Verifying listings in different properties based on a selected market., Research is done through the company website and by reaching out via phone and email to different brokers on a daily basis.,...

Lenovo Customer Service Rep

TD Synnex

06/2020 - 03/2023

Part of the Deal Registration Team, in charge of the approval or denial of a 5% discount in the pre-sales department., Determine whether the account was covered by a Lenovo sales agent or not, to close the sale., In charge of answering both calls and emails related to the discount itself, the terms...

Technical Support

Concentrix

08/2019 - 2020

In charge of bringing technical support through calls, chats, and email to the English Members department of the G1 membership., Assisting by providing several troubleshooting steps depending on the application, including Gmail, Google Photos, Drive (documents, sheets, slides)., Helping with...